Your privacy dashboard
Hello, we are Tonik Energy Ltd (known by the name of “Tonik Energy” or just “Tonik”). Here is a short summary of how we process and protect your data and respect your privacy. For further information please see our full
Types of data we collect
Data about your energy usage
Data that identifies you & other people
Data on how you use Tonik Energy
Tell me why
How we use your data
To provide you with services to keep the lights on & keep you warm!
To keep Tonik Energy running
To help us improve Tonik Energy
To give personalised member support and information
To send you marketing messages (but only if you tell us to)
Third Parties who process your data
The following are some of the services that help us keep Tonik Energy running by storing or processing your data:-
Energy services: National Grid, ECOES
Communications: Foehn, Mailchimp
Payments: GoCardless, PayPoint
Analytics: Google Analytics
Integrations: (by your request) Facebook
What do they do?
Know your rights
Your rights include:-
Access information we hold on you
Have your data corrected
Opt-out of marketing comms
Port your data to another service
Be forgotten by Tonik
Complain about us
What can I do?
When and how we collect data
We collect data from people browsing our website, people chatting to us online, social media or on the phone, members of Tonik Energy and people who use our services such as refer a friend.
Sometimes you provide us with data, sometimes data about you is collected automatically or provided to us by the energy industry. Here is a visual representation that explains when and how we do this.
Is my data included?
Why? We use necessary cookies to run and improve the service to you
You can turn off cookies but this will mean for example that we can’t recognise you online or we can’t resolve issues so efficiently
How can I manage cookies?